Windstream Communications operates out of Little Rock, Arkansas, and offers services to over a million customers in the eastern half of the United States. Like most ISPs, they have gone through many evolutions. Most recently they were known as Valor Communications Group. Since 2007, they have acquired seven additional companies to expand their infrastructure, coverage and number of access lines. They offer three residential internet plans ranging from 3Mbps to 12Mbps subscriptions.
Since Windstream offers services to specific areas of the eastern half of the U.S., they only provide DSL services to one of our test addresses. However, they provide services to over a million customers that make it a midsize ISP, comparable to Earthlink and Suddenlink in size. They offer three plans. If you are interested in using the internet to stream movies and play games, you will want to consider their fastest option. But if you just need the internet to read webpages and check email, their 3Mbps subscription will work for you. In third-party speed tests Windstream lands in about the mid-range compared to other major providers, but that is on par for DSL services – the top performers are usually cable or fiber optic services.
Subscriptions come with five email addresses with 1GB of storage each. They also offer internet security and data backup as additional services. They offer McAfee security software, ID protection, 25GB of storage, automatic backup and more for a low monthly fee. Their security package includes parental controls, utility tools, antispyware, email protection and antivirus protection.
In terms of customer support, you can contact Windstream by telephone, chat or email. You can also follow them on Twitter, YouTube and Facebook; on these websites, you can read company news and more. Their customer and technical support phone numbers are toll-free and they do not charge for basic support. We like that they offer a variety of payment options for their customers, including online, by phone or by mail. You can also pay in person at their retail locations or payment centers. They have quite a few payment centers available to their customers, such as three in Savannah, Georgia, and three in Lincoln, Nebraska. If you need additional help, they post useful FAQs online as well as video tutorials, internet security information, home networking support and email assistance.
We did not run into too many issues with Windstream Communications. Though some customers have had issues with their service, most report consistent speeds and reliable service. They are continuously adding new infrastructure and access lines to increase their coverage area and may give Frontier a run for their money someday soon.
Windstream can deliver adequate DSL speeds and they offer services to numerous rural areas.
Not all plans include free internet security software.
If you live in a rural area in the eastern or southeastern part of the U.S., Windstream may be a good DSL option for you.