Verizon provides fiber optic (FiOS) and DSL internet services that deliver consistently fast speeds, and they offer plans that provide speeds as high as 50Mbps. Verizon Communications emerged from Bell Atlantic in 2000 after it merged with GTE. They now are a multi-billion dollar company with nearly two hundred thousand employees and they serve over four million FiOS customers. They report that over 100 million now use the Verizon network.
Verizon provides fiber optic services, which they call Verizon FiOS, to areas of California, Texas, Florida and handful of northeastern states such as New York, Massachusetts and Pennsylvania. They provide services in half of the test areas we tested for, including DSL and fiber optic to the area where our New York offices are located. However, they do not offer as many dial up access numbers as other ISPs that concentrate more of their efforts toward dial up services. Instead, they are concentrating their efforts on more advanced technologies – FiOS, cable and wireless services. What we were most pleased with is that third-party tests consistently show Verizon to provide predictable high-speed internet access in the areas they serve. Their DSL speeds rate faster than most DSL services, and their FiOS service is fast enough to support streaming movies, game playing, image sharing and other demanding tasks easily.
Their plans start at download speeds of 0.5 to 1Mbps and include nine email accounts, 10MB of personal web space and a wireless router. Verizon's enhanced plan offers download speeds from 1 to 15Mbps and include everything the regular plan does plus Wi-Fi hotspot access. Their FiOS connections are much faster and they offer three plans: 15Mbps download / 5Mbps upload, 25 download / 25 upload and 50 download / 20 upload. Unlike their other plans, all FiOS plans include Wi-Fi hotspot access and access to ESPN3.
We would like to see Verizon offer internet security with their plans instead of offering it as an add-on. Their internet security suite is powered by McAfee and includes antivirus, antispyware and firewall protection. This suite also includes Verizon Family Protection, which can customize the level of protection per child, and it includes YouTube filtering. This family protection tool can also email or send SMS alerts to parents when children attempt to post personal information on social networking sites. Their internet security plan can cover from three to nine computers for one low monthly price, and they have a version for Macs as well. Other add-ons they offer include online backup and protection packs.
FiOS subscriptions come with 24/7 online support, and you can contact them via email, telephone, chat, Facebook or Twitter. They also post numerous FAQs and help topics online, or you can join their community forum and discuss Verizon services there. We did encounter one frustration, however. In the middle of the workday, we discovered their chat service was unavailable. We are not sure how this happens in a company as large as Verizon, but it did. We consulted their Ask Verizon automated customer support agent instead; however, since this is nothing more than a search assist tool, we could not find the information we needed and had to email them instead. They did respond to our email in a timely manner though, which is always nice to experience.
We did quite a bit of research to determine if we could recommend Verizon internet services. What we discovered is that they deliver consistent performance, which is what everyone wants. Verizon FiOS is a technology capable of downloading and uploading up to 50 Mbps, which should be more than enough to handle your internet needs. We think as Verizon expands its fiber network that they will become a major contender in the ISP market.
Verizon can provide fast, dependable FiOS internet connections, and they continue to grow their already impressive fiber optic network.
They offer internet security as an add-on rather than including it with their subscriptions.
If you enjoy online media and live in an area where Verizon offers their FiOS service, we highly recommend their 25Mbps subscription.