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TopTenREVIEWS - Bronze Award - Awarded for excellence in design, usability and feature set

Verizon provides fiber optic (FiOS) and DSL home internet service that consistently delivers fast speeds. The offered fiber plans provide speeds as high as 500 Mbps, which are the fastest speeds currently on the market. Verizon Communications emerged in its current form after Bell Atlantic merged with GTE in 2000. This ISP is now a multi-billion dollar company with nearly two hundred thousand employees that serves roughly six million FiOS internet customers. The company reports that over 14 million homes are currently ready for FiOS service. The already impressive infrastructure, the highest speeds on the market and the multitude of ways you can contact Verizon make this company worthy of our TopTenREVIEWS Bronze Award.

Connection Speed
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10/10
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8.8
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9.4
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6.9
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What we were most pleased with is that third-party tests consistently show Verizon to provide predictable high-speed internet access in its service areas. The DSL speeds rate faster than most DSL-only services we looked at, and is fast enough to support streaming movies, game playing, image sharing and other demanding tasks easily. The FiOS plans range anywhere from social media and internet browsing to multiple users on multiple devices all streaming at the same time.

Verizon's DSL plans start at download speeds of 0.5 to 1 Mbps and include nine email accounts and a wireless router. Verizon's enhanced plan offers download speeds from 1 to 15 Mbps and include everything the regular plan does plus Wi-Fi hotspot access. These plans are good for DSL; however, other DSL-only companies can provide faster connections.

Where Verizon truly stands out is the speed of the company's FiOS connections. Verizon currently offers six plans, with three plans offering extreme high-speed internet. The lowest speed plan starts where the DSL plans end. You can expect up to 15 Mbps download speeds with up to 5 Mbps upload speeds. The plans scale up from there with the moderate plan having download speeds of up to 75 Mbps and upload speeds up to 35 Mbps. The faster plans, known as Quantum plans, have download speeds of up to 150 Mbps, 300 Mbps and an astonishing 500 Mbps. However, you have to live in the areas these fiber networks service. You will have to go to the Verizon website to test your address.

Service Area
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7.5/10
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9.4
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6.3
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8.1
6.9
5
7.5
5

As of late 2013, Verizon provides fiber optic services parts of 16 states. These states include California, Connecticut, Delaware, Florida, Indiana, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Oregon, Pennsylvania, Rhode Island, Texas, Virginia and Washington. As time progresses, this infrastructure will be expanded. Verizon provides services in half of the test addresses we used, including DSL and fiber optic to the area where our New York offices are located.

Additional Features
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8.8/10
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8.8

Currently, Verizon offers internet security at an additional cost rather than include it with the internet service plans. The internet security suite Verizon offers is powered by McAfee and includes antivirus, antispyware and firewall protection. This suite also includes Verizon Family Protection, which can customize the level of protection per child, and it includes YouTube filtering. This family protection tool can also email or send SMS alerts to parents when children attempt to post personal information on social networking sites. The internet security plan can cover from three to nine computers for one low monthly price, and there is a version for Macs as well. Other add-ons include online backup and protection packs.

Support Options
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10/10
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10

You can contact customer service via email, phone, chat, Facebook or Twitter. There are numerous FAQs and help topics online, or you can join Verizon's community forum and discuss your services there. However, if you want 24/7 technical support you will have to subscribed to it for a monthly fee. You can also consult the Ask Verizon automated customer support agent; however, this is essentially a search assist tool. Our attempts to contact Verizon via chat and email were both pleasant and the agent was helpful in answering our questions.

Verizon Summary:
9/10

We did quite a bit of research to determine if we could recommend Verizon internet services. What we discovered is that this ISP delivers consistent performance, which is what everyone wants. Verizon FiOS is a technology capable of downloading and uploading up to 500 Mbps, but the average user will prefer the 75/35 Mbps range. Whichever you choose, know that both speeds will more than adequately handle your internet needs. We think as Verizon expands its fiber network that it will become a major contender in the ISP market.

By
 

Verizon

Pros
Verizon can provide fast, dependable FiOS internet connections, and the company continues to grow the already impressive fiber optic network.

Cons
Internet security is offered as an add-on rather than including it with a subscription.

The Verdict
: 9/10

If you enjoy online media and live in an area where Verizon offers FiOS service, we highly recommend the 25 Mbps subscription.