Suddenlink is currently one of the top ten largest cable broadband companies in the U.S. It serves nearly 1.4 million residential customers in states such as Louisiana, North Carolina and Texas. This ISP has been in business since 2003 and was known as Cebridge Connection until 2006. Like most other cable, DSL or fiber optic companies, Suddenlink has been busy acquiring cable systems from other companies. This could be an ISP to watch as it continues to acquire infrastructure and deliver competitive connections speeds.
Since Suddenlink offers services to small towns and niche markets, it does not provide services for the eight random test addresses we used with other ISPs. However, we looked into the services this company offers in rural areas of Northern California to see what kinds of services it offers its customers. Suddenlink's services all come with free McAfee Antivirus, 2GB of email space per each 10 email addresses. In other areas, such as in Arkansas, Suddenlink offers a high-speed connection with free 24/7 support and ESPN360 for around $40. In third-party speed tests, Suddenlink consistently rank just below the major players, but well above DSL. This internet provider should be able to offer you the speeds you need to stream movies and play online games.
As a high-speed internet provider, Suddenlink offers impressive download speeds. If you live in the right areas, you could see speeds of up to 50 Mbps, or even 107 Mbps. Upload speeds are fast too at 3 Mbps and 5 Mbps, respectively. If you don't need that much speed, or want a more inexpensive option, you can still get up to 15 Mbps and 30 Mbps for reasonable prices.
Suddenlink has TV apps and a website called Suddenlink2GO to connect you to your favorite TV shows, which comes free with a high-speed internet subscription. Suddenlink2GO can access TV, movies and other types of video content from any computer across the U.S. This video service has featured networks such as National Geographic Wild, HBO, NBC, PBS and CNN. Full movies include everything from older movies such as "Liar Liar" and "The Breakfast Club" to newer flicks such as "The Hangover" and "Epic." This is a nice addition to its internet services.
In terms of customer service, you can contact Suddenlink by telephone, email or instant chat. You can also search help topics online, browse the company blog or follow it on Twitter, Facebook and YouTube. We found it helpful that the company also provides operating system and hardware specific support. Online you can find information about running Suddenlink with PCs, Macs and Linux machines as well as Linksys and Netgear routers. Suddenlink has also added setup tutorials about setting up your wireless network and creating home groups utilizing Windows 7.
Suddenlink provides high-speed internet services to a growing number of rural communities and it continues to expand and purchase cable systems. Suddenlink's connection speeds are much faster than DSL and dial-up and can perform demanding tasks such as streaming movies and playing online games. They have an above average customer service reputation and seem to be motivated to provide its subscribers with extra incentives such as Suddenlink2GO to make Suddenlink's TV and internet experiences extraordinary. This company is beginning to be able to offer some of the convenient features that other large ISPs provide; we will watch it closely for future upgrades.