If you have been online since the internet started to become accessible at home, you have heard the name Juno. They started offering free email accounts in 1996 and at one time had well over 5 million users. They have been around since the time when AOL and MSN were still major players in the dial-up arena and have well over 10 years of experience providing dial-up services. Juno and its former competitor NetZero are now both subsidiaries of the public company United Online. They have gone through a few evolutions since 1996 and now provide dial-up and DSL internet services in over 6,500 cities in the U.S. and Canada.
Juno offers low-cost basic dial-up, accelerated dial-up and DSL services with virus and spam protection. Their basic plan can provide speeds of up to 56kbps and comes with virus protection, eight email accounts and unlimited access. Juno's accelerated plan includes everything the basic plan includes plus Norton Antivirus. Their DSL plan comes with Norton Antivirus, a free modem and 24/7 support. All DSL plans require a one-time processing fee and handling fee for the shipping the modem.
Juno was able to provide dial-up access for seven of our eight random test locations. They were also able to provide DSL services to a rural area in New Mexico we tested for. Generally, the Northeast and other highly populated areas have more internet provider options, so it is helpful if ISPs like Juno can provide services to rural communities that do not have the infrastructure to support cable or fiber internet. However, as with all dial-up providers, check to see if they offer toll-free access numbers in your area and double-check by verifying with your telephone company that they are indeed toll-free.
One thing to note about customer support is that dial-up plan subscribers do not receive 24/7 support. Dial-up plan subscribers receive a one-time free support session during the first month but have to pay per minute after that. DSL subscribers have more free support options. The Juno personal homepage provides quick links to Juno services as well as news and article feeds. However, overall we would like to see Juno amp up their customer support for all types of subscribers.
Juno can provide dial-up services to numerous rural areas including locations in Canada. They also provide DSL services in numerous locations, which is a nice step up for those who cannot access the internet by a cable or fiber optic connection. However, if you want a high-speed connection via cable or fiber and live in a town with access to high-speed providers, you will want to consider one of our higher ranked products.
Juno has over 10 years of experience providing dial-up services and can provide connections in over 6,500 cities in the U.S. and Canada.
They do not provide free technical support to all subscribers.
If you need basic dial-up Juno is a good service to investigate to fulfill your internet service needs.