DirecTV offers bundled services that include high-speed internet, satellite TV programming and phone service for nationwide and local calls. DirecTV uses third-party internet service providers. Because of this, it doesn't provide any details about connection speeds or additional features until you purchase DirecTV satellite programming. Even though the company provides high-speed internet, the connection speeds the company claims you'll receive are slow compared to its competitors. DirecTV partners with companies that offer everything from cable internet to dial-up depending on your location.
This satellite television service provides programming to more than 35 million customers in the U.S. and Latin America. DirecTV uses third-party providers for its bundled services. Depending on where you live, the internet service provider DirecTV contracts with may be AT&T, CenturyLink, Verizon, Exede Internet, Cincinnati Bell, HughesNet, Windstream or Mediacom.
Since the internet service you receive through DirecTV is provided from different companies, the connection speeds vary. When we asked DirecTV what the average download and upload speeds are, the company said both are 1.5 Mbps, which is much slower than what most of the other internet service providers offer. Unfortunately, DirecTV won't give you an estimated connection speed until after you've purchased a TV plan with them.
Each of the internet service providers DirecTV collaborates with offer their own additional features. The number of email accounts varies with each company, as does the amount of email storage each account has. However, all of the internet service providers that work with DirecTV provide internet security features and parental controls.
DirecTV provides a billing center, FAQs and technical forums on its website. You can also call DirecTV's customer service line, email its tech support staff or chat with a customer service agent. Tech support is available 24/7.
DirecTV won't provide an estimate on your internet connection speed through a third-party provider until you purchase a television package. The most information the company would give about its internet speed is that it has a 1.5 Mbps connection upload and download speed, which is very slow compared to many other providers. Additionally, because DirecTV uses many companies as its third-party internet service providers, it couldn't provide us with details on the additional features that come with the internet service, such as the number of email accounts you receive.
DirecTV allows you to bundle your internet, TV and phone service, which can save you money.
This company won't provide you with information about its internet connection speeds until you purchase a satellite TV programming package.
Although you may be able to save money by bundling your services, it's difficult to assess whether you'll receive the fastest internet connection available until you purchase the TV package.