Editor's note: Faster Century Link internet service is now available. The manufacturer lists download speeds of up to 1 gigabit per second in 42 markets, through fiber, allowing customers to power many devices at once and download HD movies in seconds. We will evaluate, rank and review the new version of this product when we next update the Internet Service Provider reviews.
Because of its 2011 acquisition of Qwest Communications, CenturyLink has become the third-largest telecommunications company in the United States and one of the largest ISPs. In fact, Qwest Field, the home of the Seattle Seahawks, is now CenturyLink Field. The merger has helped the companies combine forces to provide 190,000 route miles of fiber network, and now CenturyLink is available in new areas, including Utah, New Mexico and Montana.
Depending on your location, you may experience download speeds of up to 40 Mbps, However, the more common speed range detected by third-party testing is 20 Mbps. If you are a casual internet user, CenturyLink, utilizing its acquired infrastructure, should be able to satisfy your needs. However, if you are a heavy internet user and use the internet for entertainment purposes such as playing online games and streaming movies, or if you don't like waiting for websites to load, we would recommend you consider one of CenturyLink's upper-end subscriptions or one of the higher ranked internet service providers if available.
CenturyLink provides internet services to nearly 3 million people across the United States. It provides services to two of our eight test markets and offers services outside of the continental U.S. The company has over one million telecommunication access lines in Minnesota, Arizona, Colorado, Florida and Washington, and 73,000 in their home state of Louisiana. CenturyLink continues to add new infrastructure, including a proposed gigabit-speed internet connections in Omaha, Las Vegas and Salt Lake City. It is certainly a company to watch as it continues to grow and expand.
CenturyLink provides helpful information online for your customer support needs, including tutorials, speed tests, forums and store locators. You can contact customer support by email, telephone and chat. Your internet subscription will come with 11 email accounts that have about 5GB of online storage each. Norton Antivirus is also included with your subscription. Should you need the service, CenturyLink also offers a low-income plan, but you have to be able to qualify for it.
CenturyLink's lower tiered and slower speed options are not impressive. However, if you can obtain one of the faster connection options such as 20 Mbps or more with a dedicated line, you will be able to enjoy most of the media that the internet has to offer, such as video and streaming music.
CenturyLink provides a variety of connection speed options and includes Norton internet security software.
CenturyLink does not provide cable internet services.
The company is working hard on creating faster connections for customers; CenturyLink continues to invest in infrastructure and is well worth checking out.