AOL Reviewer's Comments

Of course, they still provide dialup and broadband connections — at a great price.

Feature Set:  

AOL offers several unique features in their package not found in other Internet provider's plans. In addition to Spam protection, pop-up blockers, virus protection, parental controls and a firewall, they offer a free trial period, instant messaging, AOL computer check-up, VIP access to movies, video games and music previews, enhanced IM, you've got pictures, AOL's parenting channel, homework help and KOL, which gives kids a fun place to play and learn online.

Through AOL Hometown you can launch your own webpage or journal (blog) for free and the web designer is so easy to use that you can literally launch a webpage in minutes. AOL offers tons of fun features; however, we would like to see them expand into the business world.

Service Area:  

This is the category where AOL really shines—they offer nationwide service with one of the most extensive coverage areas—if you have a landline you can probably get an Internet provider plan through AOL.

Connection Speed:  

AOL offers a dial-up plan that includes unlimited use of the AOL 9.0 optimized tools to increase the speed at which you can surf the web. If dialup is not fast enough for you, you can upgrade to DSL.

Though AOL doesn't offer a cable package they do offer a package that you can use in combination with your high-speed cable service. You can access the best of AOL including firewall protection, enhanced communication tools and 10 hours of dial-up each month. Depending on your cable ISP this may be a good option, but most cable Internet providers' extra features will suffice.

Customer Service/Support:  

AOL has one of the best customer support operations in the business with tech support available 24/7 through a toll-free phone number, live chat, email and a FAQs page.

Summary:  

AOL has years of experience providing high-quality dial-up and DSL to millions of American consumers. Now AOL offers numerous free (but valuable) tools and is one on the best services you can find if you need dialup.

If you are looking for a cable Internet provider, see Earthlink.