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2015 Best
Internet Service Provider Review
REVIEWS AND COMPARISONS
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Basic Monthly Price*
Light Use Plan
$29.95
$39.95
$14.99
$69.99
$48.99
$19.95
N/A
$29.99
$35.00
$50.00
$24.95
$34.99
29.95
$49.99
$49.99
$49.95
$49.99
$24.95
$10.95
$8.95
$14.95
$4.99
$8.95
N/A
Moderate Use Plan
$59.95
$54.99
$54.99
$89.99
$62.99
$44.95
$29.99
$39.99
$60.00
$75.00
Call for Pricing
$39.99
$41.95
$59.99
$64.99
$54.90
$59.99
$34.95
$14.95
$10.95
$44.95
$14.95
$10.95
$18.95
Heavy Use Plan
$69.95
$114.95
$74.99
$129.99
$99.99
$64.95
$114.99
$49.99
$70.00
$100.00
Call for Pricing
$39.99
$51.90
$79.99
$129.99
$104.95
$129.99
$33.95
$9.95
$19.95
N/A
$25.90
N/A
N/A
Download Speed
Connection Type
Fiber, DSL
Cable/Fiber
Cable
Fiber, DSL
Cable
Fiber, DSL, Dial-Up
Cable
Cable/Fiber, DSL, Dial-Up
Cable
Cable
Cable, DSL, Dial-Up
DSL
Cable, DSL, Dial-Up
Satellite
Satellite
Cable
Satellite
DSL, Dial-Up
DSL, Dial-Up
DSL, Dial-Up
DSL, Dial-Up
Dial-Up
Dial-Up
Dial-Up
Max Download Speed (Mbps)
?
40
105
50
500
150
45
100
25
107
70
24
24
15
12
12
101
15
6
6
12
3
0.056
0.056
0.056
Plan 2 Download Speed (Mbps)
?
20
50
30
150
50
24
30
12
50
60
18
12
10
5
12
50
10
3
3
0.056
1.5
 
 
 
Plan 3 Download Speed (Mbps)
?
12
25
20
75
25
18
 
6
30
50
12
6
3
1.5
12
15
10
1.5
1.5
0.056
0.768
 
 
 
Plan 4 Download Speed (Mbps)
?
7
6
15
50
5
12
 
 
15
 
12
3
1.5
1
12
 
5
0.056
0.056
 
0.056
 
 
 
Plan 5 Download Speed (Mbps)
?
1.5
3
2
15
 
3
 
 
 
 
6
 
0.768
0.512
 
 
 
 
 
 
 
 
 
 
Upload Speed
Max Upload Speed (Mbps)
?
5
20
5
100
20
6
5
3
5
6
0.256
N/A
1
3
3
35
2
0.768
0.768
3
1
0.056
0.056
0.056
Plan 2 Upload Speed (Mbps)
?
0.896
10
5
65
10
3
4
2
3
4
0.256
N/A
1
1
3
25
2
0.768
0.768
0.056
0.768
 
 
 
Plan 3 Upload Speed (Mbps)
?
0.896
4
2
35
5
1.5
 
1
2
3
0.256
N/A
1
0.256
3
5
1
0.768
0.768
0.056
0.768
 
 
 
Plan 4 Upload Speed (Mbps)
?
0.896
1
1
25
1
1.5
 
 
1.5
 
0.256
N/A
0.768
0.2
3
 
1
0.056
0.056
 
0.056
 
 
 
Plan 5 Upload Speed (Mbps)
?
0.896
<1
1
5
 
1
 
 
 
 
0.256
 
0.768
0.128
 
 
 
 
 
 
 
 
 
 
Service Area
Customer Base (Mil.)
?
3
19
15
9
3.5
9.4
6.8
1.8
1.4
0.73
35
3.3
1.2
14
0.59
3.2
0.65
6,000 Cities
8,000 Cities
46K Access #s
 
2.5
3K Access #s
 
Northeast
?
PA, NJ
MA, RI, CT
CT
PA
 
 
PA
Southwest
?
TX
AR, OK
 
NM, AZ
 
TX
West
?
CA, ID, NV
CA, NV
CA, WA, ID, NV
WA, OR, ID
 
 
Midwest
?
IN
 
 
Southeast
?
 
LA, WV, AL
LA, MS, AR, TN, AL
 
Additional Features
Internet Security
?
$
 
 
$
 
 
$
 
Only DSL Customers
 
Parental Controls
?
 
 
 
$
 
 
 
 
 
 
Email Accounts (#)
?
11
7
15
9
10
11
10
8
10
20
N/A
5
8
 
10
5
10
 
Free
5
8
7
10
2
Email Storage (GB/ea)
?
5
10
5
1.5
2
2
2
5
2
15
N/A
1
0.1
 
10
2
2
2
1
2
0.1
2
0.25
10
Low-Income Option
?
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Support Options
Telephone
$
$
$
Online Documentation
?
Online Bill Pay
 
 
 
 
 
 
Local Repair Services
?
 
 
 
 
 
 
 
 
 
Chat
 
 
 
 
$
 
 
Email/Contact Form