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2015 Best
Internet Service Provider Review
REVIEWS AND COMPARISONS
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Basic Monthly Price*
Light Use Plan
$29.95
$39.95
$14.99
$69.99
$48.99
$19.95
N/A
$29.99
$35.00
$50.00
$24.95
$34.99
29.95
$49.99
$49.99
$49.95
$49.99
$24.95
$10.95
$8.95
$14.95
$4.99
$8.95
N/A
Moderate Use Plan
$59.95
$54.99
$54.99
$89.99
$62.99
$44.95
$29.99
$39.99
$60.00
$75.00
Call for Pricing
$39.99
$41.95
$59.99
$64.99
$54.90
$59.99
$34.95
$14.95
$10.95
$44.95
$14.95
$10.95
$18.95
Heavy Use Plan
$69.95
$114.95
$74.99
$129.99
$99.99
$64.95
$114.99
$49.99
$70.00
$100.00
Call for Pricing
$39.99
$51.90
$79.99
$129.99
$104.95
$129.99
$33.95
$9.95
$19.95
N/A
$25.90
N/A
N/A
Download Speed
Connection Type
Fiber, DSL
Cable/Fiber
Cable
Fiber, DSL
Cable
Fiber, DSL, Dial-Up
Cable
Cable/Fiber, DSL, Dial-Up
Cable
Cable
Cable, DSL, Dial-Up
DSL
Cable, DSL, Dial-Up
Satellite
Satellite
Cable
Satellite
DSL, Dial-Up
DSL, Dial-Up
DSL, Dial-Up
DSL, Dial-Up
Dial-Up
Dial-Up
Dial-Up
Max Download Speed (Mbps)
40
105
50
500
150
45
100
25
107
70
24
24
15
12
12
101
15
6
6
12
3
0.056
0.056
0.056
Plan 2 Download Speed (Mbps)
20
50
30
150
50
24
30
12
50
60
18
12
10
5
12
50
10
3
3
0.056
1.5
 
 
 
Plan 3 Download Speed (Mbps)
12
25
20
75
25
18
 
6
30
50
12
6
3
1.5
12
15
10
1.5
1.5
0.056
0.768
 
 
 
Plan 4 Download Speed (Mbps)
7
6
15
50
5
12
 
 
15
 
12
3
1.5
1
12
 
5
0.056
0.056
 
0.056
 
 
 
Plan 5 Download Speed (Mbps)
1.5
3
2
15
 
3
 
 
 
 
6
 
0.768
0.512
 
 
 
 
 
 
 
 
 
 
Upload Speed
Max Upload Speed (Mbps)
5
20
5
100
20
6
5
3
5
6
0.256
N/A
1
3
3
35
2
0.768
0.768
3
1
0.056
0.056
0.056
Plan 2 Upload Speed (Mbps)
0.896
10
5
65
10
3
4
2
3
4
0.256
N/A
1
1
3
25
2
0.768
0.768
0.056
0.768
 
 
 
Plan 3 Upload Speed (Mbps)
0.896
4
2
35
5
1.5
 
1
2
3
0.256
N/A
1
0.256
3
5
1
0.768
0.768
0.056
0.768
 
 
 
Plan 4 Upload Speed (Mbps)
0.896
1
1
25
1
1.5
 
 
1.5
 
0.256
N/A
0.768
0.2
3
 
1
0.056
0.056
 
0.056
 
 
 
Plan 5 Upload Speed (Mbps)
0.896
<1
1
5
 
1
 
 
 
 
0.256
 
0.768
0.128
 
 
 
 
 
 
 
 
 
 
Service Area
Customer Base (Mil.)
3
19
15
9
3.5
9.4
6.8
1.8
1.4
0.73
35
3.3
1.2
14
0.59
3.2
0.65
6,000 Cities
8,000 Cities
46K Access #s
 
2.5
3K Access #s
 
Northeast
PA, NJ
MA, RI, CT
CT
PA
 
 
PA
Southwest
TX
AR, OK
 
NM, AZ
 
TX
West
CA, ID, NV
CA, NV
CA, WA, ID, NV
WA, OR, ID
 
 
Midwest
IN
 
 
Southeast
 
LA, WV, AL
LA, MS, AR, TN, AL
 
Additional Features
Internet Security
$
 
 
$
 
 
$
 
Only DSL Customers
 
Parental Controls
 
 
 
$
 
 
 
 
 
 
Email Accounts (#)
11
7
15
9
10
11
10
8
10
20
N/A
5
8
 
10
5
10
 
Free
5
8
7
10
2
Email Storage (GB/ea)
5
10
5
1.5
2
2
2
5
2
15
N/A
1
0.1
 
10
2
2
2
1
2
0.1
2
0.25
10
Low-Income Option
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Support Options
Telephone
$
$
$
Online Documentation
Online Bill Pay
 
 
 
 
 
 
Local Repair Services
 
 
 
 
 
 
 
 
 
Chat
 
 
 
 
$
 
 
Email/Contact Form